People don’t often think about leaving a review. Even if you provide great customer service, chances are that you have to remind them. Be sure to ask for reviews. A friendly reminder without any incentive (for legality) is never a bad idea.
There is one very simple way to gain more reviews for your facility:
Here are three ways you can ask for reviews in the storage industry:
After any good interaction in person, ask them to put a review on one of your preferred sites (Google, Yelp, Facebook, etc.). Asking in person is often the most effective way to get more reviews since your customers are more likely to remember.
Since you can’t always ask in-person, having flyers and posters up at your facility is another effective method. Along with a QR code, your flyers should have these main elements:
Once a customer moves in, you should always follow up with a thank-you email. In the email, be sure to also add a survey, asking about their experience and what could be improved. To end the email, send them to your review landing page and ask them to leave a review.
Reviews are important to your storage. People trust reviews because they capture the customer experience. It’s digital word of mouth. Next time you give great customer service, be sure to ask for a review.