Customer Service Representative (CSR)

Customer Service Representative (CSR)

As our new Customer Service Representative (CSR) you will be acting as a go-between for the company’s behalf while providing customers with information on our full range of products & services and resolve any occurring problems that our clients might be facing. The position offers a wide variety of tasks and require a highly motivated candidate.

RESPONSIBILITIES:
*Create sales leads in a proactive manner
*Forge long-lasting relationships with customers
*Identify areas in need of improvement
*Meet personal/team sales targets and call handling quotas
*Monitor and manage incoming calls
*Solve complaints and improve processes
*Follow communication procedures and policies
*Keep organized records of customer interactions

REQUIREMENTS:
*Customer support experience
*Ability to problem-solve over telephone
*Familiarity with CRM systems and practices
*Customer orientation and ability to adapt/respond to different types of characters
*Excellent communication and presentation skills
*Ability to multi-task, prioritize, and manage time effectively
*High school degree or higher
*Managerial experience highly sought after

Apply Now!

From The Blog
The Benefits of Reputation Management
The Benefits of Reputation Management
The Benefits of Reputation Management You might be a small business owner, you might have a single property that you purchased yourself on a loan. Maybe you’re a millionaire with a half-dozen successful businesses or franchises under your belt. These two hypothetical people share one key thing: The reputation their business has is everything. When [...]
0 Comments
Uncategorized
SEO in 2020 – The Ever Evolving Digital Marketing Practice
SEO in 2020 – The Ever Evolving Digital Marketing Practice
Some business owners may be asking themselves, “Do I still need Search Engine Optimization (SEO) services for my website in 2020?” The answer is YES! SEO is still vital to the success of your online presence. Google considers over 200 ranking factors, including a variety of techniques and components regarding websites when it comes to [...]
0 Comments
Uncategorized
How to Manage Your Self-Storage Facility From A Distance During COVID-19
How to Manage Your Self-Storage Facility From A Distance During COVID-19
How to Manage Your Self-Storage Facility From A Distance During COVID-19 Shifting your self storage facility from a fully functioning brick and mortar to almost completely remote can be difficult - especially when the changes must happen at a rapid pace while still operating at a proficient level. Fortunately, modern technology has provided us with [...]
0 Comments
Uncategorized
Growth on Google: A 2020 Guide
Growth on Google: A 2020 Guide
2020 will be the year of the internet. From social media marketing to blogs and website content, taking advantage of all online platforms will be critical in 2020. Having an online presence is key and not showing up on search engine result pages or on Google My Business will make it difficult for potential tenants [...]
0 Comments
Uncategorized
Client Success Stories, SEO and PPC 2019
Client Success Stories, SEO and PPC 2019
At The Storage Group, we take great pride in our team of industry-trained professionals, targeting client’s pain points and developing customized solutions to fit your needs. We believe in honest, proven results. Our objective for every client is to craft a tailored plan of action that aligns with your goals and achieves customer satisfaction. Our [...]
0 Comments
Uncategorized
The Importance of the Internet for Facilities
The Importance of the Internet for Facilities
Close your eyes and picture a world without the internet. Actually, don’t close them, because this blog is going to explain the importance of the internet for the self storage industry, and more importantly, your facility. Long gone are the days of phone book marketing, and in are the days where having a digital marketing [...]
0 Comments
Uncategorized
Resize Font
Contrast